Privacy Policy for AdminEdge

Effective Date: 27 November 2025

At AdminEdge (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 2020 (NZ).

1. Information We Collect

We collect personal information directly from you when you:

  • Make an enquiry

  • Book a discovery call

  • Provide details for quoting, invoicing, scheduling, or job administration

  • Engage AdminEdge for ongoing or ad-hoc services

  • Interact with our website, social media, or online forms

The information we may collect includes:

  • Your full name

  • Business name

  • Email address and phone number

  • Job and customer details needed to complete admin tasks

  • Access to tools you authorise (e.g., Xero, Fergus, Gmail, project notes)

  • Invoicing and payment information

  • Any other information required to perform the services you engage us for

We only collect information that is relevant to running your admin efficiently and safely.

2. How We Use Your Information

We use your personal information to:

  • Provide administrative and virtual assistant services

  • Manage job details, quotes, invoices, follow-ups, and communications

  • Respond to enquiries and provide service information

  • Maintain internal business records

  • Send invoices, proposals, or updates related to your account

  • Improve our services and client experience

  • Meet legal and tax obligations

We will never use your information for purposes unrelated to the services you have requested, unless you give explicit consent.

3. Disclosure of Personal Information

We may share your information with trusted third parties when necessary, including:

  • Service platforms you authorise us to use (e.g., Fergus, Xero, Gmail, cloud storage)

  • Subcontractors or specialists assisting with admin tasks (only if approved by you)

  • Legal or regulatory authorities when required by law

We do not sell, rent, or trade your personal information.

Any third party we work with must handle your information securely and in line with NZ privacy laws.

4. Storage and Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. This includes:

  • Secure, password-protected digital systems

  • Two-factor authentication where available

  • Restricted internal access

  • Secure cloud storage compliant with NZ privacy standards

No method of online transmission is completely secure, but we take every practical step to protect your data.

5. Access and Corrections

You have the right to:

  • Request a copy of the personal information we hold about you

  • Ask for correction of inaccurate or incomplete details

To do this, contact us using the details below. We aim to respond within a reasonable timeframe.

6. Retention of Information

We keep personal information only for as long as needed to:

  • Provide services to you

  • Meet legal, tax, or accounting obligations

After this, data is securely archived or deleted.

7. Website Use, Cookies & Tracking

Our website may use cookies or analytics tools to:

  • Monitor website traffic

  • Improve performance and user experience

  • Understand how visitors interact with our site

You may disable cookies through your browser settings, but some website features may not work correctly without them.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect business changes or legal requirements. The effective date at the top will be updated when changes occur.

9. Contact Us

If you have any questions or concerns about how your information is handled, please contact:

AdminEdge
Email: nicole@adminedge.co.nz
Based in New Zealand

We are committed to handling all privacy-related queries promptly and transparently.